Terms of Service

Last updated: July 25, 2024

Welcome to KnowEra! These Terms of Service ("Terms") govern your access to and use of the KnowEra website (knowera.co.uk) and our education consultancy services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

1. Acceptance of Terms

By using our website and services, you confirm that you are at least 18 years of age or have obtained parental/guardian consent to use our services. You agree to comply with all applicable laws and regulations regarding your use of our services.

2. Our Services

KnowEra provides education consultancy services, including but not limited to:

• Course and university selection guidance.
• UCAS application support.
• Personal statement editing.
• Student finance advice.
• Interview preparation.
• Visa guidance for international students.

Our services are advisory and supportive in nature. While we strive to provide accurate and up-to-date information, we do not guarantee admission to any university or success in any application. Final decisions rest with the respective educational institutions.

3. User Obligations

As a user of our services, you agree to:

• Provide accurate, complete, and truthful information during the application and consultation process.
• Cooperate fully with our consultants and provide all necessary documents in a timely manner.
• Comply with the terms and conditions of any third-party websites or services linked from our site (e.g., UCAS, university websites).
• Not use our website or services for any unlawful or prohibited purpose.

4. Fees and Payments

While initial consultations may be free, certain comprehensive services may incur fees. All fees will be clearly communicated to you before you commit to any paid service. Payment terms and methods will be outlined in a separate service agreement.

5. Intellectual Property

All content on the KnowEra website, including text, graphics, logos, images, and software, is the property of KnowEra or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

6. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. KnowEra makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of any information provided. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Limitation of Liability

To the fullest extent permitted by law, KnowEra shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use our website or services.

8. Indemnification

You agree to indemnify, defend, and hold harmless KnowEra, its directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of our website or services, or your breach of these Terms.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our website and services after any such modifications constitutes your acceptance of the revised Terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: info@knowera.co.uk

Phone: +44 7759 018669

Address: 80-82 Nelson Street, E1 2DY London, United Kingdom

Office Hours: Monday–Friday: 9:00 AM – 6:00 PM, Saturday: 11:00 AM – 3:00 PM